FAQ
We are happy to answer your queries. Please have a look through our FAQ page or read our blog and if you have any other questions please email us directly at [email protected]
We are happy to answer your queries. Please have a look through our FAQ page or read our blog and if you have any other questions please email us directly at [email protected]
Flight AMS is a long-established seller of Herbal Incense and Vape C-liquid with a loyal customer base and many online reviews.
If you have paid, we will process your order. Payment might not process due to incorrect card details, insufficient funds, or errors entering bank/BTC details. Contact us at [email protected] if you need help.
We focus exclusively on these products to research and provide the highest quality offerings available.
Orders shipped the same day if placed early. Delivery time varies by shipping method — see our Shipping page for details.
We have Flight AMS hubs around the world and generally ship from the closest location to your region.
All orders generate emails. Check your spam/junk folder. You can also log in to your account to view order status.
We accept Credit Card, Bank Transfer, Bitcoin and other options. Availability depends on your location.
Yes — please see the Shipping page for more details.
Yes — please see the Shipping page for more details.
Yes. Leave a note in the order comments and we’ll include samples when available.
All sales are final. If your order status shows “pending” or “awaiting payment,” email [email protected] to amend it. Otherwise we cannot change it once processed.
We package orders discreetly with padded envelopes and heat-sealed sachets. No product or company names appear externally.
We recommend tracked courier service for reliability. Always double-check your address before placing the order.
Due to global delivery times, we typically wait 30 days before following up. If you have tracking, most information is available through the courier’s system.
Yes — all registered orders include tracking. Longer delays can occur with free or economy options.
We do not offer refunds, but free re-shipments are available in most cases.
Tell us if you find a better deal — we’re often competitive and appreciate customer feedback.
Discounts and offers are sent by email. Create an account to receive notifications.
No mention of Herbal Incense or Vape C-liquid appears on financial records.
If the order hasn’t been processed yet, email [email protected] to cancel. Once processed, it’s too late to cancel.
Some banks call or notify you to verify your transaction — this is normal and indicates safe processing.
New customers may need to upload a one-time card photo showing name and 4 digits of the card used. Once received, your order will proceed.
Discount codes are applied on the cart page, not the checkout page.
None of our products contain THC, a restricted substance in many countries.