FAQ

We are happy to answer your queries. Please have a look through our FAQ page or read our blog and if you have any other questions please email us directly at [email protected]

Is Flight AMS Legit?

Flight AMS is a long-established seller of Herbal Incense and Vape C-liquid with a loyal customer base and many online reviews.

Why is my order not processing?

If you have paid, we will process your order. Payment might not process due to incorrect card details, insufficient funds, or errors entering bank/BTC details. Contact us at [email protected] if you need help.

Why do you only sell Herbal Incense and C-liquid?

We focus exclusively on these products to research and provide the highest quality offerings available.

How long will my Flight AMS order take?

Orders shipped the same day if placed early. Delivery time varies by shipping method — see our Shipping page for details.

Where is my Flight AMS order shipped from?

We have Flight AMS hubs around the world and generally ship from the closest location to your region.

I have not received an email confirming my order, is it on its way?

All orders generate emails. Check your spam/junk folder. You can also log in to your account to view order status.

What are your payment processing options?

We accept Credit Card, Bank Transfer, Bitcoin and other options. Availability depends on your location.

Do you offer Express Shipping?

Yes — please see the Shipping page for more details.

How much Flight AMS product can I order?

Yes — please see the Shipping page for more details.

Do you supply free samples?

Yes. Leave a note in the order comments and we’ll include samples when available.

I ordered the wrong item — can I return or replace it?

All sales are final. If your order status shows “pending” or “awaiting payment,” email [email protected] to amend it. Otherwise we cannot change it once processed.

How will my order be packaged?

We package orders discreetly with padded envelopes and heat-sealed sachets. No product or company names appear externally.

How can you guarantee my order will arrive?

We recommend tracked courier service for reliability. Always double-check your address before placing the order.

My order hasn’t arrived yet — can you contact the mail service?

Due to global delivery times, we typically wait 30 days before following up. If you have tracking, most information is available through the courier’s system.

Do I get a tracking number with my order?

Yes — all registered orders include tracking. Longer delays can occur with free or economy options.

My tracked order still hasn’t arrived after 21 days — can I get a refund?

We do not offer refunds, but free re-shipments are available in most cases.

Will you price match?

Tell us if you find a better deal — we’re often competitive and appreciate customer feedback.

I am a regular customer — do I get a discount?

Discounts and offers are sent by email. Create an account to receive notifications.

What appears on my bill or bank statement?

No mention of Herbal Incense or Vape C-liquid appears on financial records.

Can I cancel my order?

If the order hasn’t been processed yet, email [email protected] to cancel. Once processed, it’s too late to cancel.

Just had a bank verification call or notification — why?

Some banks call or notify you to verify your transaction — this is normal and indicates safe processing.

Security checks?

New customers may need to upload a one-time card photo showing name and 4 digits of the card used. Once received, your order will proceed.

Can you explain order status meanings?

  • Pending Payment: Order received.
  • Payment Received: We have your payment.
  • Awaiting shipment: Ships within 1 business day.
  • Shipped: Order sent.
  • Failed: Payment issue — contact bank or us.
  • Security Check: Awaiting verification info.

Where can I use discount codes?

Discount codes are applied on the cart page, not the checkout page.

Do any of your products contain THC?

None of our products contain THC, a restricted substance in many countries.